Healthcare Awards 2014 - Methodology


CNBC-TV18 and ICICI Lombard have instituted the Healthcare Awards to recognize and felicitate the best medical service providers in India. 2014 will be the fifth consecutive year in an attempt to award the best hospitals in the country across various categories.


The Research Process - Multi Specialty, Secondary Hospitals (Privately run) & Hospital with Medical colleges


Phase I

The launch of the study will be announced and a call made for nominations from hospitals in the secondary services category (there will be no nominations called for Single Specialty & Multi Specialty Hospitals as well as Hospitals with medical colleges)across India. Post receipt of entries, IMRB International will use a combination of nominations and independent secondary research to generate a detailed list. This list will be winnowed down after discussion with medical professional and doctors.

Phase II

Detailed information on the shortlisted hospitals will be compiled through interviews with Hospital senior management (CEO/COO/GM Operations/ Senior Most person managing the facility). The hospitals will be further shortlisted from this list based on certain parameters like

  • Scope of service such as number of patients treated, number of doctors and nurses, medical specializations offered, variety of procedures performed, etc.
  • Infrastructure such as number of general and special wards, number of beds, ambulances, ICU capacity, number of operating theatres, etc.
  • Patient Safety Record such as steps taken to improve safety, average stint in the hospital, mortality rate & infection rate, etc
  • Innovation and Research such as research conducted, Awards won, technical certifications, memberships & participation in conferences, number of active clinic trials, disease management program, etc
  • NABH or JCI Accreditation

Senior Management Component (Only CEO/COO/GM Operations/ Senior Most person managing the facility):


  • Around 5-10 secondary services and 10-20 multi specialty hospitals will be shortlisted post Phase I for each city.
  • Detailed information on these shortlisted hospitals will be obtained through interviews with senior management of each of these hospitals.
  • Factual information on parameters like infrastructure, patient safety record, innovation and research will be compiled from these interviews.
  • In all, more than 200 such interviews will be conducted across general (privately run), 266 for multispecialty hospitals & 102 for hospitals with medical colleges in more than 50 cities across the country.

Phase III

The shortlisted hospitals will then be by ranked by doctors and consumers/patients in all major Indian states.


General Practitioner component:


  • Post the interviews with the senior management, around 10 multi-specialty hospitals will be further shortlisted.
  • The shortlisted hospitals post interviews with senior management will be presented to the GPs. They s will rate the hospital he or she is associated with.
  • GPs will also the rate the other hospitals he/she is familiar with on the list on the basis of his perceptions.
  • Around 20 GPs per city will be interviewed for multi specialty hospitals and a total of 420 GPs will be interviewed for from across the country.

Patient component:


  • For each shortlisted Multi specialty hospital, we will also meet 5 patients / family member (per shortlisted hospital) who have been admitted to the hospital in the last 2 years.
  • Patients will rate the hospitals based on their experience with that particular hospital across a variety of satisfaction parameters.
  • In all we would interview 3570 patients across the country for multi-specialty, general care, single specialty, district hospitals & hospitals with medical colleges.

The Research Process - Single Specialty Hospitals


Phase I

Specialist component:

  • Specialists will be asked to rank the super specialty hospital in the country for their specialty in the country.
  • The specialists will be drawn from the four major metros in the country as well as smaller cities like Ahmadabad, Coimbatore, Bangalore and Hyderabad.
  • We will be interviewing 40 specialists per specialty across the country.

Phase II

Senior Management Component (Only CEO/COO/GM Operations/ Senior Most person managing the facility):

  • Around 10 single specialty hospitals will be shortlisted post Phase I per discipline
  • Detailed information on these shortlisted hospitals will be obtained through interviews with senior management of each of these hospitals.
  • Factual information on parameters like infrastructure, patient safety record, innovation and research will be compiled from these interviews.
  • In all, 110 such interviews will be conducted across specialties.

Senior Management Component (Only CEO/COO/GM Operations/ Senior Most person managing the facility):


  • Around 5-10 secondary services and 10-20 multi specialty hospitals will be shortlisted post Phase I for each city.
  • Detailed information on these shortlisted hospitals will be obtained through interviews with senior management of each of these hospitals.
  • Factual information on parameters like infrastructure, patient safety record, innovation and research will be compiled from these interviews.
  • In all, more than 200 such interviews will be conducted across general (privately run), 266 for multispecialty hospitals & 102 for hospitals with medical colleges in more than 50 cities across the country.

Phase III

The shortlisted hospitals will then be by ranked by patients / family members across specialties.

Patient component:


  • For each specialty, we will also meet patients / family members (5 for each shortlisted hospital) who have been admitted to the hospital in the last 2 years.
  • Patients will rate the hospitals based on their experience with that particular hospital across a variety of satisfaction parameters.
  • In all we would interview a total of 105 patients across specialties.

The Research Process - District Hospitals (Government run)


Senior Management Component (Only CEO/COO/GM Operations/ Senior Most person managing the facility):


  • Detailed information on the 42 district hospitals that match the screening criteria in each center is collected through senior management interviews.
  • This data is used to derive at the best District Hospital within each Grade (Grade I, II & III) where hospitals under Grade I have a minimum of 401 - 500 beds, Grade II have a minimum of 301 - 400 beds & Grade III have a minimum of 201 - 300 beds.
  • Additionally for the 2014 round, we will be interviewing 5 patients for each district hospital to get their feedback on various parameters.